What do the tours include?
All our tours include private round-trip transport from your home and basic travel insurance. The specific details of each tour — such as attraction tickets, meals or special equipment — are the passenger's responsibility. Check each tour's description for its particulars.
What should I bring on the tour?
We recommend comfortable clothing suited to the weather of the day, sports shoes (depending on the tour), sunscreen, sunglasses, a hat or cap, a reusable water bottle and your phone to capture the moments. Mountain or Andes tours require extra warm clothing, even in summer, since temperatures at higher altitude can be low.
Are the tours suitable for children?
Most of our tours are family-friendly and suitable for children. The tours in the "Family" category are designed especially with the little ones in mind. However, some adventure or trekking tours have a minimum age for safety reasons. Check the detailed description of each tour before booking.
What happens if it rains?
Most tours run even in light rain, since our vehicles are closed and comfortable. In case of severe weather that compromises safety or the quality of the experience, we will contact you in advance to reschedule the tour or offer a full refund.
Can I bring food on the tour?
Yes, you can bring snacks and drinks to enjoy during the tour. We recommend avoiding strong-smelling food for the comfort of all passengers.
Does the price change with the number of passengers?
No. The price is per trip, no matter how many people go. A group of 1 pays the same as a group of 11. What changes is the vehicle: based on the number of passengers you enter when booking, we send the most suitable vehicle for the group (sedan, minivan or van for up to 11 people).
How many people can go on the tour?
Our tours take between 1 and 11 passengers per trip. When booking you select the number of people and we assign the right vehicle: a sedan for small groups, a minivan or larger van for bigger groups.
What is the meeting point?
For your convenience, the meeting point is your address. When booking you enter your pickup address and the driver will come to it at the agreed time. It only applies to addresses within the Santiago Metropolitan Region.
What payment methods do you accept?
We accept debit and credit cards through Flow (secure payment gateway), and also bank transfer for those who prefer it. If you want to pay by transfer, contact us on WhatsApp before booking so we can arrange it.
Do you operate during Chile's National Holidays?
Yes, we operate as usual on September 18 and 19. As these are high-demand dates — many people take advantage of the long weekend through Monday 21 — we recommend booking at least one week in advance to secure your spot and vehicle. Prices do not change during the holiday.
Can I request a customized private tour?
All our tours are private. We also offer customized itineraries for groups, families and companies, with more flexibility in schedules and destinations. Contact us directly for quotes and date availability.
Do you offer group discounts?
For corporate or school groups, contact us for a special quote adapted to your needs and group size.
Do the drivers speak English?
If you need a tour in English or another language, please contact us in advance and we will do our best to accommodate your request, subject to availability.
How can I contact you?
You can reach us on WhatsApp at +56 9 2837 1911 (the fastest way), by email at info@paseito.cl, or through the form on our contact page. We answer all inquiries within 24 hours.
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